The Wills Group

  • Performance and Learning Manager

    Job Locations US-MD-La Plata
    Job ID
    # of Openings
  • Overview

    The Wills Group is an established, privately-held company serving customers across Maryland, D.C., Delaware, and Virginia with the vision, drive, and capacity to serve many more in the near term.  Headquartered in La Plata, MD, The Wills Group is the parent company of several retail, convenience, and home comfort business units, including Dash In Food Stores, Splash In Car Washes, SMO Motor Fuels, and SMO Energy.  Each one is committed to providing its customers with quality services and a superior experience – every time.


    Serving as a center of excellence, The Wills Group has a solid infrastructure built of talented teams to guide and support the successful operation of its business units, including human resources, finance, IT, marketing, and communications.


    The Wills Group was founded in 1926, and we are in the process of building the next chapter of our history.   From a renewed customer focus to new brand positioning, and from product diversification to expansion into new markets, The Wills Group is evolving who we are and how we operate to pave the way for future success; redefining ourselves for today’s and tomorrow’s customers.


    Grounded in rich history since 1926 and strong company values, The Wills Group places its employees at the forefront of all they do, and is equally committed to giving back to the communities where it operates.


    You will be an integral part of our family of companies and will play a significant role in taking The Wills Group and its brands to the next level.


    The Wills Group is seeking a highly-intelligent, self-directed, and enterprising professional with strong decision-making ability to manage a wide range of organizational performance and learning programs. The Performance Learning Manager will consult with internal stakeholders to help understand and translate business objectives into engaging learning solutions for franchisee constituents, maintaining a focus on overseeing performance management and related learning strategies. He/she will assess and diagnose organizational needs relative to business performance gaps, design and implement development and change management strategies to address and resolve gaps, and maximize opportunities to develop employees across the organization and drive performance. This position would be ideal for someone who enjoys collaborating with, and through, people to uncover solutions by translating business and employees needs into tangible solutions and resources to positively impact employee and organizational performance.


    • Act as a performance thought leader, business partner and consultant, ensuring the stakeholders’ business objectives are effectively understood and conveyed at the appropriate level.
    • Apply internal consulting skills to discover, understand, and analyze project needs as they relate to performance, related learning, and help design appropriate performance improvement & learning solutions.
    • Oversee full performance management program lifecycle from onboarding to career management, including managing related learning needs.
    • Work closely with stakeholders, leaders, and external partners to ensure effective and timely training and performance management solutions in alignment with priorities and goals.
    • Ensure stakeholder satisfaction is achieved on all custom training activities by communicating requirements to key stakeholders and other development team members, as well as managing the stakeholder relationship. 
    • Directly support performance and development needs, as appropriate; provide guidance on content decisions and management.
    • Facilitate and deliver workshops related to development and improving performance.
    • Track metrics and monitor talent analytics to provide insights into program impact and opportunities, and inform strategic talent planning. Translate metrics into compelling stories and business cases to influence stakeholders.
    • Contribute to the design and management of talent management programs, particularly with the creation of high potential identification and development programs, and other leadership development offerings.
    • Develop communication and change management plans in support of new programs.
    • Support the adoption and sustainment of core and functional competency models.
    • Develop and maintain partnerships with external vendors to design solutions that meet stakeholders’ specific development and learning needs.

    Required Qualifications

    • Experience with key performance management and related learning processes (e.g coaching, performance appraisal/management, 360 assessments)
    • Experience in building, coaching, and debriefing behavioral/psychometric assessments (e.g. Neuroscience, Hogan, Insights, DISC, etc.) Certification preferred.
    • Experience using quantitative and performance metrics to develop learning strategies to monitor and improve performance of teams and individuals.
    • Experience managing leadership development programs from concept to implementation.
    • Strong business acumen and understanding of the impact of human performance interventions on overall organization performance
    • Strong project management skills and ability to facilitate organizing and managing multiple priorities and/or projects.
    • Collaboration skills including the ability to integrate and act upon the diverse perspectives of key stakeholders.
    • Demonstrated ability to handle and keep confidential sensitive employee and business information.

    Applied Experience

    • B.S. or B.A. degree in Human Resources, Organizational Development or a related field. MBA is preferred
    • Minimum 8-10 years of experience in Learning or talent management with 5+ years leading projects in Human Resources, Organization Development, Learning or Change Leadership functions.


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