The Wills Group

  • Sales and Client Care Associate

    Job Locations US-MD-Glen Burnie
    Job ID
    2018-1257
    # of Openings
    1
  • Overview

    The Wills Group is an established, privately-held company serving customers across Maryland, D.C., Delaware, and Virginia with the vision, drive, and capacity to serve many more in the near term. Headquartered in La Plata, MD, The Wills Group is the parent company of several retail, convenience, and home comfort business units, including Dash In Food Stores, Splash In Car Washes, SMO Motor Fuels, and SMO Energy. Each one is committed to providing its customers with quality services and a superior experience – every time.

     

    Serving as a center of excellence, The Wills Group has a solid infrastructure built of talented teams to guide and support the successful operation of its business units, including human resources, finance, IT, marketing, and communications.

     

    The Wills Group was founded in 1926, and we are in the process of building the next chapter of our history. From a renewed customer focus to new brand positioning, and from product diversification to expansion into new markets, The Wills Group is evolving who we are and how we operate to pave the way for future success; redefining ourselves for today’s and tomorrow’s customers.

     

    Grounded in rich history since 1926 and strong company values, The Wills Group places its employees at the forefront of all they do, and is equally committed to giving back to the communities where it operates.

     

    You will be an integral part of our family of companies and will play a significant role in taking The Wills Group and its brands to the next level.

     

    SMO Energy is currently seeking sales-focused and customer-centric individuals to join our team of dedicated professionals at our Client Care Contact Facility. As a Sales and Client Care Associate, you will be an integral part of the way we do business! You must be able to effectively and efficiently handle communication with customers and coworkers in a manner so as to maintain or exceed the excellence standards established by customer surveys. This will require strong communication and analytical skills to communicate company services, policies, and procedures to customers and to advocate customer needs inter-departmentally. In addition, you will provide ancillary support to include collection activities, follow-up of non-purchasing customers, and special projects. Our Sales and Client Care Associates will also be cross-trained so as to be able to assist other departmental administrative support functions.

    Accountabilities

    • Promptly respond to new, prospective and existing customer requests for services or assistance using knowledge of policy and procedures and analytical skills.
    • Using a personal computer, access and make changes to a variety of data bases.
    • Issue credits in accordance with accepted standards to customers as necessary up to $25 per occurrence.
    • Develop in-depth technical knowledge of company products and services.
    • Telemarket company products and services as required.
    • Solicit and schedule annual tune-ups to ensure operational commitments are fulfilled and technician manpower is effectively utilized.
    • Solicit and schedule equipment sales calls to support and actively contribute to marketing goals
    • Cross-train so as to be able to provide administrative support in the areas of operational reports and deposit preparation, bulk inventory management, and contract, extended warranty, and installation billing.
    • Advise management of problems or discrepancies as they arise.

    Required Qualifications

    • High School Diploma required, some college preferred.
    • Reading and mathematical skills are required
    • Two to three years related work experience

    • Strong computer skills
    • Excellent interpersonal communication skills
    • High level of professionalism
    • Must be available to work some holidays and weekends
    • Strong problem solving abilities

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