The Tunnel Car Wash Manager is responsible for all aspects of a top-quality, conveyorized, express exterior wash operation. The Manager will be a highly motivated individual who thrives in a fast-paced work environment and approaches business matters professionally and with a sense of urgency. The successful candidate will have superior customer service skills that will translate to great experiences with customers, vendors, and employees. As the first Splash In tunnel wash operation, the Manager will help the Splash In Team validate the tunnel concept; thus working in an ambiguous environment will be a key to success.
This position requires an in-depth understanding of general car wash operations, and more specifically Splash In Operations, staffing and managing a Retail team, car wash equipment and chemistry, general maintenance, appearance and cleanliness requirements, cash and inventory controls, coaching and training practices, and all other store functions. This role collaborates with the Splash In Field Operations Manager, Splash In Administrative assistant, and the Splash In General Manager.
Success in this position will be measured by achieving established targets for membership sign-ups and growth, wash and ancillary sales, and operational uptime. Also, the ability to influence the guest experience will be evaluated by the Manager’s ability to solve problems, drive employee satisfaction and performance, and maintaining appearance and cleanliness standards.