The Wills Group

  • IT Help Desk Support

    Job Locations US-MD-La Plata
    Job ID
    2018-1286
    # of Openings
    1
  • Overview

    The Wills Group was founded in 1926 and is headquartered in La Plata, Maryland. Our business lines include Dash In, Southern MD Oil, SMO Energy and Splash In, which serve our customers across Delaware, Maryland and Virginia. We are a privately held company that values family, collaboration and dedication.

     

    We are a group of dedicated professionals working together to excel at what we do to meet and exceed the expectations of our customers across all of our business lines. Honesty, unwavering integrity and a deep commitment to doing the right thing are the tenets our company was founded on, and today are at the core of all we do. We know that our success is a function of the commitment each employee makes to one another. All of us who work at the Wills Group have the opportunity to grow professionally and work in an environment that meets the needs of our team.  

     

    We are currently searching for someone to join our IT Help Desk Support team. The incumbent will support the IT needs of users, franchises and the business.  Incumbent will provide technical support to ensure our businesses can run effectively with minimized interruption. The incumbent will also help to ensure that the technology we have is working effectively and maintained with necessary and up to date capabilities.

    Accountabilities

    This role will be accountable for:

    • Front line customer support for IT related issues (Employees, franchisees and dealers)
    • Timely address active help desk tickets
    • Apply known fixes to IT issues raised swiftly and efficiently
    • Responsible for updating IT knowledge based articles as solutions are found
    • Responsible for setting up all new users in all software packages
    • Responsible for software and hardware installations and support on all supported equipment including but not limited to:
      • Point of Sale
      • Laptops
      • Desktops
      • Tablets/Phones/Hand Held Scanners
      • Audio Video equipment
      • Printers/Scanners/Fax
    • Traveling to all company and store locations as needed

     

    Required Qualifications

     

    Experience required for the role:

    • Know how to trouble shoot Microsoft office and windows products with minimal direction
    • Standard trouble shooting capability without supervision
    • Working knowledge of network architecture and software such as VMWare and Cisco

     

    Credentials required for the role:

    • Minimum Associates Computer Science degree
    • Higher Computer Science or related education may supplement work experience required
    • Cisco or Microsoft certification a plus

     

    Skills, abilities and capability required for the role:

    • Organizational skills
    • Strong verbal and written communication skills
    • Customer service

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