The Wills Group

  • Shift Leader/Store Supervisor

    Job Locations US-VA-Richmond
    Job ID
    2018-1293
    # of Openings
    3
  • Overview

    The Wills Group is an established, privately-held company serving customers across Maryland, D.C., Delaware, and Virginia with the vision, drive, and capacity to serve many more in the near term. Headquartered in La Plata, MD, The Wills Group is the parent company of several retail, convenience, and home comfort business units, including Dash In Food Stores, Splash In Car Washes, SMO Motor Fuels, and SMO Energy. Each one is committed to providing its customers with quality services and a superior experience – every time.

     

    Serving as a center of excellence, The Wills Group has a solid infrastructure built of talented teams to guide and support the successful operation of its business units, including human resources, finance, IT, marketing, and communications.

     

    The Wills Group was founded in 1926, and we are in the process of building the next chapter of our history. From a renewed customer focus to new brand positioning, and from product diversification to expansion into new markets, The Wills Group is evolving who we are and how we operate to pave the way for future success; redefining ourselves for today’s and tomorrow’s customers.

     

    Grounded in rich history since 1926 and strong company values, The Wills Group places its employees at the forefront of all they do, and is equally committed to giving back to the communities where it operates.

     

    You will be an integral part of our family of companies and will play a significant role in taking The Wills Group and its brands to the next level.

     

    Dash In Food Stores is a convenience store chain that prides itself on being a hub for convenient living, offering fresh and prepared food, beverages and fuel, 24 hours a day.

      
    We are currently searching for a Store Supervisors to join our Dash In team! The essential function of this position will be to provide customer service including assistance to customers, preparation of consumable food items to meet the guidelines of regulatory agencies and company standards, project a positive image of the company while in prescribed uniform, proper recording of sales and cash control, and maintain store appearance and cleanliness standards. In addition, assist the manager in the direction of personnel and prepare timely reports to management.

    Accountabilities

    Guest Experience
    1. Supports the guest centric culture within the store by consistently modeling appropriate behaviors, emphasizing the CARES model.
    2. Assists the Store Manager with ensuring appropriate in-stock levels through partnerships with Store Manager, Supervisor, Sales Associates, and Vendors.
    3. Engages the team to maintains a safe, clean, and inviting environment throughout the site at all times.
    4. Ensures customers’ needs are met quickly, efficiently, and accurately in all areas of the facility.

     

    Team Experience
    1. Facilitates an environment of diversity and inclusion within the team. 
    2. Actively participates in recruiting and selecting the best candidates for staffing the store.
    3. Ensures all associates are properly trained in accordance with company training standards.
    4. Directly coaches and develops the team providing meaningful insights, candid feedback and clear direction in accordance with the Store Manager’s development plan.

    Sales & Inventory
    1. Assists the Store Manager in growing top line Sales through proper order execution.
    2. Ensures all deliveries are properly received and processed both timely & accurately. 
    3. Assist the Store Manager in driving profitability through strict financial control controls including margin attainment, inventory losses, and labor and expense controls.
    4. Supervises and partners with audit teams to ensure accurate merchandise counts are recorded.

     

    Operational Excellence
    1. Assist the Store Manager with ensuring the site meets Dash In Brand Standards and is prepared at all times for both Mystery Shop (ACL) and Brand MMP (Shell/Exxon).
    2. Ensures the business day is properly reconciled, processed, and closed daily to include lottery, money order, pre-pay phone, and car wash where applicable.
    3. Assist the Store Manager with ensuring adequate staffing by executing the Employee Schedule Process at least two weeks in advance. 

    Food Operations
    1. Assist the Store Manager with vigorously maintaining Food Safety and Sanitation standards.
    2. Assist the Store Manager with protecting food margins through consistent PAR execution.
    3. Partners with the Corporate Training Office to ensure all Sales Associates (Food) have been Serve Safe certified.
    4. Drives food sales by becoming an expert in food operations.

    Required Qualifications

    • 1-2 years food experience a must.
    • 12 months experience required in a retail customer service work environment.
    • Prior supervisory experience is a plus.
    • Prior work experience with running computerized register system.
    • Must have a high school diploma or equivalent.
    • Reading and mathematics skills required.
    • Must be authorized to work in the United States and be at least 18 years of age.
    • Background and drug screen required.

    Applied Experience

    • While standing and moving within the register and food preparation area behind the service counter, reach and retrieve items from floor level to seven feet above the floor and operate store and food service equipment which will include an electronic cash register, gasoline console, credit card machines, money order machines, TACC  (Timed Access Cash Control Machines), food stamp machine, deep fryer, slicers, scale, grill, hot dog cookers, ovens, display cases and breading machines; operate floor buffer in aisles and open spaces of sales floor.
    • Control cash to accuracy as prescribed in company policy manuals for overages and shortages.
    • Maintain stock levels, food service items and general merchandise by stocking shelves, reaching items from packing cartons and placing items on display units ranging from floor level to seven feet above the floor and move cases weighing up to 35 pounds to retrieve needed stock selection.
    • Using proper lifting techniques and with assistance, lift and place in service, up to five feet above floor level, five-gallon soft drink containers which may be BIB (Bag In a Box) or cylinders weighing between 50 and 65 pounds.
    • Using proper lifting and or climbing techniques lift containers of cubed ice weighing up to 15 pounds to a height of six feet to fill ice dispensers for fountain drinks.
    • Using proper lifting techniques and with assistance, lift and place in service, up to five feet above floor level, potatoes and crates of pre‑cut chicken weighing up to 50 pounds.
    • Maintain physical store appearance by sweeping, mopping floors, buffing as required, cleaning rest rooms and residual internal and external equipment, maintain exterior appearance by picking up trash and refuse from grassy areas, shrubbery beds and parking lots and emptying trash containers into dumpsters.
    • Maintain physical gasoline inventory by measuring product and checking for water in underground storage tanks, recording results in accordance with company guidelines.
    • Using a computer, input data as required by management, count large amounts of cash, file reports, accurately order inventory to include gasoline and general merchandise, supervise hourly employees, resolve problems and conflicts. The incumbent must know how to operate all equipment in order to provide training for employees in daily tasks, safety awareness, and customer service.

    Competencies

    Drives Change: Moves fast to make things happen with a positive attitude; shows energy to implement within aggressive yet realistic deadlines; adapts quickly to changing situations; uses sound judgement; coaches others through change

     

    Take Initiative: Shows curiosity; strives toward continuous improvement & learning; takes action without being prompted; is motivated & resourceful in achieving results quickly

     

    Shows Courage: Self confident; assertive with opinions; takes on challenging assignments; will stand up & do what's right even if its unpopular; acts in accordance with beliefs despite criticism; deals with conflict quickly & positively

     

    Practices Candor: Tells it like it is; is frank and sincere in communications; is an approachable & unguarded leader; shares honest & constructive feedback with team; freely admits own mistakes

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.