The Wills Group is an established, privately-held company serving customers across Maryland, D.C., Delaware, and Virginia with the vision, drive, and capacity to serve many more in the near term. Headquartered in La Plata, MD, The Wills Group is the parent company of several retail, convenience, and home comfort business units, including Dash In Food Stores, Splash In Car Washes, SMO Motor Fuels, and SMO Energy. Each one is committed to providing its customers with quality services and a superior experience – every time.
Serving as a center of excellence, The Wills Group has a solid infrastructure built of talented teams to guide and support the successful operation of its business units, including human resources, finance, IT, marketing, and communications.
The Wills Group was founded in 1926, and we are in the process of building the next chapter of our history. From a renewed customer focus to new brand positioning, and from product diversification to expansion into new markets, The Wills Group is evolving who we are and how we operate to pave the way for future success; redefining ourselves for today’s and tomorrow’s customers.
Grounded in rich history since 1926 and strong company values, The Wills Group places its employees at the forefront of all they do, and is equally committed to giving back to the communities where it operates.
You will be an integral part of our family of companies and will play a significant role in taking The Wills Group and its brands to the next level.
SMO Energy is currently seeking customer-centric individuals to join our team of dedicated professionals at our Client Care Contact Facility. As a Quality Assurance Specialist, you will be an integral part of the way we do business! You must be able to effectively and efficiently handle communication with customers and coworkers in a manner so as to maintain or exceed the excellence standards established by customer surveys. This will require strong communication and analytical skills to communicate company services, policies, and procedures to customers and to advocate customer needs inter-departmentally. In addition, you will provide ancillary support to include collection activities, follow-up of non-purchasing customers, and special projects. Our Quality Assurance Specialist will also be cross-trained so as to be able to assist other departmental administrative support functions.
Dash In Food Stores, a division of The Wills Group, is a leading regional convenience merchandise and motor fuel marketer serving customers at over 65 retail Franchise outlets throughout Maryland, Virginia and Delaware. Ranked #14 in The Washington Post's Top 200 compilation of the metropolitan area's largest organizations, The Wills Group is a $1.5 billion company and the one of the country’s largest independent marketer of the Shell brand. Throughout our 90+ years in the petroleum industry, we have gained a reputation of driving innovation, providing our customers products and services at exceptional value, and fostering a great work environment for professional development and advancement.
Dash In Food Stores is one of the key business units of The Wills Group Retail Marketing Division. Dash In engages in selling Fuel, Car Wash (Splash In), and Convenience Store staples including prepared food and beverage. The incumbent reports directly to the Director of Retail Operations. Dash In primarily operates its stores through a Revenue Share Franchise model for store operations, with car wash and fuel operations managed through a commission structure.
The Splash In Administrator is a support role within Retail Marketing Operations that drives effective and efficient Splash In operations. This role assists the General Manager, Splash In, the Splash In Field Manager, and the Splash In car wash locations in our network. In short, this role manages the key administrative functions for Splash In that includes invoicing and A/P, scheduling preventative maintenance and tracking completion and compliance, document management, membership administration, key project administration, and effective communication of deliverables.
This position requires an in-depth understanding of Splash In Operations, accounting, and project management.
Success in this position will be measured by the incumbent’s effectiveness in managing the administrative work, independently, and communicating progress to free up Managers time to focus on sales building, development and overall business management activities.
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