Work at the Wills Group - Join Us and Move Your Career Forward!
Our commitment to our customers is central to everything we do.
We know that we can only deliver on that expectation if we are equally committed to meeting the needs of everyone who works here. That’s why The Wills Group features benefits such as paid leave for new mothers and fathers, a 100% tuition reimbursement program, and continuous professional development and technical training for all of our team members.
The Information Technology (IT) Department is currently seeking a Help Desk Analyst. The incumbent will provide technical support and services to The Wills Group and all other business units by responding to requests for assistance from users, franchisees and customers. The Help Desk Analyst will primarily be responsible for managing the queues for help desk calls, both online and via telephone. He or she will troubleshoots hardware, software, network problems and manages any issues that need to be escalated to outside vendors or employees to resolve. This person will help with training for employees on new software and hardware. They will manage user IT assets by keeping inventory of equipment and installing, upgrading and replacing equipment for the company and acts as a backup for convenience stores as necessary. They will proactively monitor IT infrastructure to resolve issues for users quickly. They will interface with outside vendors to resolve issues for The Wills Group and as a backup for the convenience store and dealer network. He or she will also act as a backup to the Network Operations Manager when not available to ensure backups are complete.
Information Technology Department of the Wills Group is a service department, which is responsible for all of the data processing needs for all of The Wills Group, Inc., its subsidiaries and departments. The IT Department provides computer hardware, software, network and communications support as well as helps drive strategic projects to help achieve business goals.
We are currently in search of IT Security Administrator. Security administration is a hands-on role that requires a high level of technical expertise. The person in this position is responsible for a broad range of tasks, including the day-to-day administration of information security vendors, tools and devices, as well as first-level and second-level support for security information and event management (SIEM), and include significant responsibilities for the security administration of a wide variety of IT systems across the enterprise.
Additionally, the security administrator will be the lead in any PCI, HIPPA or standard security audit across the enterprise.
The individual in this position interacts closely with product vendors and service providers, with personnel from various IT departments — including the application development, operations and network — and with business departments. In-depth knowledge of Wills Group's operating systems and security applications, as well as a working knowledge of basic network protocols and tools, is also required.
The Information Technology Department of the Wills Group is a service department, responsible for all of the data processing needs for The Wills Group, Inc. The IT Department provides either directly or via outsourced arrangements, computer hardware, software, network and communications support. In addition it produces and supports, again directly or indirectly, business applications serving the needs of internal departments, business partners and customers.
We are currently in search of an IT Project Manager. The IT Project Manager reports directly to the Information Technology Director and works closely with other corporate staff to evaluate user requests for information. Incumbent then applies knowledge of available technology to outline and scope requirements to fulfill such requests. Once approved, incumbent manages the project, including determination and procurement of necessary resources, establishment and management of milestones and necessary tasks and schedules, change management, internal and external communications
The Project Manager position, working in concert with other IT and corporate staff members, analyses user information and application needs and then documents and designs solutions within cost/time constraints. The incumbent also ensures that all projects include complete documentation of user requirements and procedures, to include design schematic/layout and user instructions. Providing guidance to the Software Developers is essential to support internally developed applications.
The position demands a full technical knowledge of Requirements and Design Methodologies, general knowledge of and experience with high level programming languages and the environment in which they run. Complete understanding of the Project Management Book of Knowledge (PMBOK) and how to apply the concepts. Familiarity with structured code design, security, and maintenance is needed.
As a member of the IT team, this position will also be required to cross train with other team members in order to attain a working knowledge of other positions within the department. As a service department there will be times when the incumbent will be required to support requests from users other than managing specific projects. The incumbent will sometimes respond to inquiries and end user requests for assistance.
The incumbent handles special assignments on an as needed basis as directed by his/her superior. This may involve applying formal structure to activities involving software installations, troubleshooting hardware issues, software upgrades, and generations of reports, debugging of software and assisting in a variety of computer related areas.
The Wills Group was founded in 1926 and is headquartered in La Plata, Maryland. Our business lines include Dash In, Southern MD Oil, SMO Energy and Splash In, which serve our customers across Delaware, Maryland and Virginia. We are a privately held company that values family, collaboration and dedication.
We are a group of dedicated professionals working together to excel at what we do to meet and exceed the expectations of our customers across all of our business lines. Honesty, unwavering integrity and a deep commitment to doing the right thing are the tenets our company was founded on, and today are at the core of all we do. We know that our success is a function of the commitment each employee makes to one another. All of us who work at the Wills Group have the opportunity to grow professionally and work in an environment that meets the needs of our team.
We are currently searching for someone to join our IT Help Desk Support team. The incumbent will support the IT needs of users, franchises and the business. Incumbent will provide technical support to ensure our businesses can run effectively with minimized interruption. The incumbent will also help to ensure that the technology we have is working effectively and maintained with necessary and up to date capabilities.
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